September 1 2024

Welcome to

Happy Paws Pet Grooming

. By using our SMS-based services, you agree to the following terms governing the use of your phone number and contact information. These terms are specifically designed to comply with

A2P

(Application-to-Person) messaging regulations, ensuring we operate within legal boundaries while offering you convenient, efficient services.

1. Scope of SMS Services

By providing your contact information, you consent to receiving SMS communications from Happy Paws Pet Grooming for the following purposes:

Appointment Booking & Confirmations:SMS communications will be sent to confirm grooming appointments, reschedule, or notify of any changes.Appointment Reminders:We will send reminders for upcoming appointments via

SMS.Marketing

SMS (Promotional Offers & Updates):With your express consent, you may receive periodic marketing messages related to promotions, events, or special offers.Missed Call Text-Backs:If you miss our call, you may receive a text message offering alternative contact options or ways to reschedule.

2. Consent to SMS Marketing

In accordance with the

Telephone Consumer Protection Act (TCPA)

, by opting in to receive SMS messages from us, you provide

express written consent

to receive automated marketing communications. Your consent is not a condition for any purchases or services.

Opting In:You will be given the opportunity to explicitly opt-in for SMS marketing messages. We will always provide a clear method for you to agree to receive marketing texts, such as a checkbox on our website or a text-based opt-in code.Opting Out:You may opt-out at any time by replying "STOP" to any of our messages. You will immediately cease receiving marketing texts, though you may still receive transactional or service-related messages (e.g., appointment reminders).

3. Message and Data Rates

Standard message and data rates may apply depending on your carrier and mobile plan. You are responsible for all fees associated with SMS communications, including charges from your carrier.

4. Frequency of SMS Messages

We strive to limit the frequency of messages to what is necessary. Appointment-related messages will only be sent based on your booking or reminder needs, while marketing texts will be sent no more than [insert frequency, e.g., twice a month].

5. Accuracy of Contact Information

You are responsible for ensuring that the phone number provided is accurate and that you are the authorized user of that number. If your contact information changes, you must notify us promptly to avoid unwanted messages.

6. Privacy and Data Security

Your phone number and contact details will be stored securely and will only be used for the purposes outlined in this Terms of Service. Please refer to our Privacy Policy for more information on how we protect your data.

7. Service Disruptions

While we strive to provide continuous service, Happy Paws Pet Grooming is not responsible for delayed or failed SMS communications due to factors outside of our control, such as network issues or third-party service disruptions.