Privacy Policy – SMS and Digital Communications

Effective Date:

September 1 2024

At

Happy Paws Pet Grooming

, we prioritize your privacy and are committed to protecting your personal information in compliance with applicable data protection laws, including

GDPR

(where applicable),

TCPA

, and

CTIA guidelines

.

1. Information We Collect

When you provide us with your phone number or other contact details, we may collect the following:

Personal Identifiable Information (PII):Name, phone number, email address.Appointment Details:Date, time, and type of grooming service booked. Marketing Preferences:Information related to your opt-in status for receiving marketing SMS.

2. How We Use Your Information

We will use your contact information for the following purposes:

Appointment Management:Confirmations, reminders, rescheduling notices, and missed call text back. Marketing Communications:

If you opt-in, you will receive SMS messages about special offers, promotions, or events. You can opt-out at any time.Service Updates:Informing you about important changes to our services, such as hours of operation or new features.

3. Legal Basis for Processing

We process your personal data based on your explicit consent, which you provide when opting in to receive SMS communications. For appointment reminders and service notifications, we rely on the legitimate interest of fulfilling service obligations.

4. Data Sharing and Third Parties

We do not share your contact information with third-party marketers. However, we may share your data with:

SMS Providers:To send messages on our behalf. These providers are compliant with allA2Pregulations and privacy standards.Payment Processors:If applicable, we use PCI DSS-compliant payment services for processing payments securely.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or loss. This includes encryption, secure servers, and restricted access.

6. Data Retention

We will retain your contact information for as long as you continue to use our services or until you opt-out of marketing communications. Once you opt-out, your contact data will be removed from our marketing databases.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights:

Right to Access:Request a copy of the data we hold about you. Right to Rectify: Correct any inaccuracies in your personal data.Right to Erasure: Request the deletion of your data under certain circumstances. Right to Restrict Processing:Limit how we use your data.Right to Data Portability:Request the transfer of your data to another service provider. Right to Object: Withdraw your consent for SMS marketing at any time.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you via SMS or email before any significant changes come into effect.

9. Contact Us

For any questions about this Privacy Policy or how we handle your data, please contact us at:

Email:

[email protected]

Phone:

203 996 2006